How-Tos and FAQs for Businesses

Here you'll find tutorials and FAQs related to business banking topics. You'll also find more resources, including user guides, on our Business Digital Banking and Cash Management Resources page. 

Manage Users How-Tos

Add A New User

Share access to your digital business banking by adding employees and business associates as users.

Add A New Role

Create roles that grant users permission to perform a variety of tasks in your digital business banking.

Deactivate/Activate A User

Deactivate/Activate A User

Temporarily deactivate, not delete, a user from your digital business banking.

Delete A User

Delete A User

Remove a user from your digital business banking account. This action can't be reversed.

Delete A Role

Remove a role that’s no longer needed in your business banking account.  

Edit A Role

Users with the Business Admin role and associated permissions may edit existing users' roles.  

Edit User Details

Modify user profile information such as address and phone number in a few easy steps.

Reset User Password

Reset User Password

The Business Admin or other user with appropriate permissions can provide login support to users.

Manage ACH How-Tos

Create ACH Templates

Design templates to organize the different types of ACH payments you make for your business.  

Add ACH Recipients

Enter new recipients’ payment information to add to your templated payments.

Edit ACH Recipients

Modify existing recipients’ information and remove recipients you no longer need.

Schedule ACH Templates

Set and forget recurring transfers or schedule one-time payments to other businesses.

Account Access How-Tos

Manage Account Profiles

Link, update, or remove other account profiles in a few easy steps.

Switch Membership Profiles

Seamlessly toggle between your business and personal account profiles.

Frequently Asked Questions

Yes! Linking accounts just takes a few steps in digital banking. Check out this How-To about linking accounts, updating linked accounts, and deleting linked accounts. 

Yes, you can. As a business account owner/administrator, you can customize each user’s access to your account. Employees who help manage your day-to-day affairs, like accountants, payroll specialists, and business managers, are given a set of permissions (called a role – see the related FAQ below) that determines their level of access. Here’s how to add a user to your digital banking business account.

Before you add users to your digital business banking account, you’ll need to establish roles that grant users permission to perform a variety of tasks. Roles are generally designed to match corresponding positions or duties within a business rather than for individuals. Here’s how to add a role to your digital banking business account.

You sure can. Follow these steps to seamlessly switch membership profiles. 

To a point. A business's owner and primary account holder is generally designated a Business Admin who has permission to perform all tasks within the account. The Business Admin can then grant permissions to other users to perform a vast majority of those tasks.

A Business Admin or other users with View Users & Roles permissions can view and audit other business users' digital banking activity by clicking Manage Users, then Activity Log. Search, filter, and sort functions may be used to facilitate the business's audit practices.

All prior transactions will continue as scheduled and won’t be affected.

Yes. By whitelisting, businesses and trusts can grant access to pre-approved devices or networks, ensuring SELCO accounts are accessed only by authorized users from safe, approved locations. You can request whitelisted IPs via the IP Whitelist Secure Form in digital banking.

A few examples of IP whitelisting:

  • Office-Only Access: Businesses can request that logins are only possible when someone is at their office, using the office internet connection. This stops people from logging in from home, public Wi-Fi, or other outside places.
  • Secure Remote Work: If staff work from home using a company VPN, we can approve the VPN's internet address. This means they can only log in to digital banking when securely connected to the company's network.
  • Blocking Hackers: Even if a hacker gets someone's username and password (e.g., from a phishing scam), they still can't get into the account if they're not logging in from one of the approved IP addresses. It adds a strong extra layer of defense.
  • Trust Accounts and Guardianships: For accounts managed by a professional trustee, an executor of an estate, or a legal guardian of a vulnerable individual, IP whitelisting ensures that digital banking access is strictly limited to the specific, authorized computers and network locations used by the trustee, executor, or guardian. This provides an essential layer of control and security for sensitive funds managed on behalf of others.